FAQs

 

How can I change or cancel my order?

We process all orders as soon as possible and often within hours of being placed. Therefore to cancel or change an order, please contact us as soon as possible on 07834906193 or sally@caterpillarcrossstitch.com. We will do our best to make the changes you require but if the order has already been dispatched, you will need to follow our returns procedure (please see below).

How will my order be posted?

We post our kits using Royal Mail. For UK customers we use 2nd Class Standard postage.

What is the cost of postage?

UK 2nd Class (unlimited number of kits) FREE

UK 1st Class (1 Kit) £1.65 (2 Kits) £2.95

Europe (1 Kit) £3.80 (2 Kits) £6.95

USA (1 Kit) £4.95 (2 Kits) £7.45

Rest of the World (1 Kit) £5.95 (2 Kits) £9.95

When will my order be dispatched?

Providing the kit ordered is in stock, we will post your order within three working days. If your order is out of stock, we will contact you with further options.

Can I return my order?

Yes, we offer a 28-day money back guarantee. Please contact us at info@caterpillarcrossstitch.com and we will provide further details on how to return your unused and undamaged item to us and a refund will be processed within 10 days.

Where do you deliver?

We deliver to over 50 countries world-wide.

Can I buy the pattern on its own?

Most of our kits are also available as digital patterns. If you can't find what you're after, please do get in touch!

Can I sell the work once it is complete?

Patterns may not be resold in any form and they may not be offered for free in any forum, such as a blog. Finished items may not be sold without our permission - please contact sally@caterpillarcrossstitch.com if you have any specific questions.

Can I buy a completed piece?

Unfortunately, we are unable to sell finished pieces. One sample of each pattern is made for photography purposes and these need to be kept for publicity.

Do you hold on to my credit card details?

No, all details supplied are not held by us, they are securely used and processed via paypal. We can guarantee the complete security of our site and payment processing SSL via Shopify. SSL (Secure Sockets Layer) is the security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

Do you accept commissions?

No, unfortunately at the current time we do not have capacity to accept any new commissions. Please check back in future as this may be a possibility at a later date.

 

 

 

  

© Caterpillar Cross Stitch is a trading name of Concord Legal Limited

Registered in England & Wales, Company Number 8347850

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