Returns Policy

How can I change or cancel my order?

We process all orders as soon as possible and often within hours of being placed. Therefore to cancel or change an order, please contact us as soon as possible on 07834906193 or sally@caterpillarcrossstitch.com. We will do our best to make the changes you require but if the order has already been dispatched, you will need to follow our returns procedure (please see below).

Can I return my order?

Yes, we offer a 28-day money back guarantee. Please contact us at info@caterpillarcrossstitch.com and we will provide further details on how to return your unused and undamaged item to us and a refund will be processed within 10 days. You will be responsible for the costs of returning the item. 
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